WROAMS Use Instructions and Best Practices

As a WROAMS user, there are some best practices that we would like you to be aware of now that so many Western faculty and staff are working from home:

Disconnect WROAMS when not in use.

As many of you will know, ROAMs has a 4 hour timeout. With many people working their entire day from home, there are some who are remaining connected longer than the 4 hours continuously. While the system provides an option to extend, we are hearing a few reports that under certain circumstances extending beyond the 4 hours may hang the computer reestablishing the connection.

In order to mitigate this, we are recommending that you disconnect and reconnect before the 4 hour mark as a safeguard. For example, you can disconnect when taking a meal break (or any other break) and reconnect when you are ready to actively engage with the system again.

Ideally, you should only be connected to the system when you are actively using it.

Consider moving files that you access via WROAMS to OneDrive.

WROAMS access is not required to use OneDrive. OneDrive is available to all faculty and staff to use for file storage. More information about using OneDrive can be found at https://advhelp.westernu.ca/remote-work-tools/onedrive-1.html

Keep your Pulse Secure client as well as the system you are using up to date with versions and patches.

You will be prompted after logging in to update your Pulse Secure client when new versions are available. Keeping your Pulse Secure client and your system current with patches and drivers will help to ensure that your system is protected.